UPDATED 1st January,2021

Designed for opticians :

Trade prices not displayed in the web site. Please, call to mobile- 07905276325 to  find the price for each and every frame. Frames are not discounted at this moment.
Your order will be carried out according to the stock availability. If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being sent out, we will keep in back order for you. We will endeavor to e-mail with the option to cancel your order if you would rather not wait. U. K.  opticians are welcome to settle an account strictly 30 days net, but prefer you pay by invoice when you receive or pay prepaid by BACS direct to bank. Non U. K. opticians can pay direct to bank or by pay pal but strictly pay in sterling pounds not in their currency. Bank details will be sent on request.

Trading to public:
We sell to public directly also. Please call directly by 07905 276325(U. K.) and + 7905276325 (non U. K.) We have listed the products in               www. Amazon.co.uk and www.ebay.co.uk  In the search bar type- slimfold spectacle frames to view the prices.

Shipping and handling
All frames and parts will be sent by Royal Mail signed for post and if you send your customer’ s frame with lenses for repair or any item more than £ 100. 00 value will be sent guaranteed post. Postage prices will be charge according to current price.
You are requested to send back any item you return by guaranteed post for safety.

Refunds and exchanges:
Within 14 days , Any item you purchased should be sent back for refund or exchange We may charge for the postage and the item must be unused and in perfect condition without any marking or scratches  and all the spare parts included should be sent back even the plastic cover. Before send back,  you should inform by phone or e-mail  that you are sending back the item for refund or exchange.
The return address is :
Folding Frames Ltd
162 Altmore Avenue
East Ham
London E6 2AE
United Kingdom

Delivery schedule:
Your order normally be sent the same day if we receive the order before 4 p. m. U. K. time Monday to Friday with the exception of English public holidays. Opticians in Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross border shipments are subject to opening and inspection by custom authorities.

Tax charges: .
There is no VAT charges at the moment.

Guarantee on product we sell: 
We guarantee your satisfaction . All our products carry one year guarantee against any manufacturing faults from purchase date. Folding Frames Ltd reserves the right to repair or replace the full item or any part of faulty manufacture.
We do a quality check before we send. So, any manufacturing fault should be reported within 3 working days of the item you receive.

Complaint procedure:
In the unlikely event that you have a complaint concerning an order contact us by,
                                                                                                                            07905 276325

A senior manager of Folding Frames Ltd personally deals with your complaint and you will be kept informed during all stages of the complaints procedure.

Privacy policy:
Folding Frames Ltd is committed to protecting your privacy . We will only use the information that we collect about you lawfully ( in accordance with the U. K. Data Protecting Act 1998 ). We collect information about you for two reasons: Firstly, to protect and deliver your order and secondly, to provide you the best possible service.
We will not supply any of your details to any 3rd party in the future except for the purpose of debt recovery , unless required by law. We will never collect sensible about you without your consent.
The information we hold will be accurate and update.

Remittance Terms:
All goods remains the property of Folding Frames Ltd